We want you to be fully satisfied with your purchase. If you are not, we accept returns of unused products within 14 days of purchase. Upon receiving the returned item, Hydraulics and Pneumatics will issue a full refund.
Processing Time
Please allow 1–2 weeks for your return to be processed.
Exclusions
- Discounted items are not eligible for return.
- Products purchased through our branch network cannot be refunded.
Return Conditions
Returned items must be:
- Unopened and unused
- Sealed and undamaged
- In the original condition as received
Items that do not meet these conditions may not be eligible for a refund or may incur a restocking fee. Hydraulics and Pneumatics is not responsible for items that are damaged or lost in transit. We recommend using a trackable and insured shipping method for returns, as return shipping costs are the responsibility of the customer.
Items that do not meet our return criteria will not be refunded and will be disposed of appropriately.
Receipt of Return
A refund cannot be issued without actual receipt of the returned item(s) or proof of delivery.
Inspection Process
We aim to accept all returns. However, if an item is returned in an unsuitable condition, it may be returned to you. All returned items are inspected upon arrival.
International Orders
Refunds are available for orders from any country.
Return Process
To initiate a return, please email us at info@hydraulicsandpneumatics.co.uk with your order number (found in your order confirmation email), or call us at 0121 389 4690 to request a refund.
IMPORTANT NOTE:
After contacting us, we will provide you with the return address. Customers are responsible for ensuring proper packaging of the returned items.
Thank you for choosing Hydraulics and Pneumatics.